not the
room ✶
Hi 👋 I’m← that’s me!
Anjali✦
Srivastava
↓
I started in computer science, which means I've watched plenty of smart engineering get buried under interfaces nobody could use. That's the part I couldn't let go of. Now I sit between what's technically possible and what's actually usable — turning powerful, complicated systems into something a tired human can navigate without a manual.
An AI-led customer-experience platform — 25 billion+ interactions a year across voice, chat and agents. I design across the whole stack.
Eight worlds
the problems I keep circling back to. mind the wet paint ✎Contact Center Workspace
A 12-year-old contact-center tool, rebuilt into a single calm workspace — so agents stop fighting tabs and start solving.
Chatbots, with manners
Natural conversation flows with sentiment analysis baked in — so the bot knows when to crack on, and when to fetch a human. Fast to deploy, polite by default, on every channel your customer already lives on.
Hands-free, finally
Quick, natural, instant support without touching a screen. Speak, get answered, move on with your day.
One system, less chaos
Governance, tokens and components that cut review cycles by 80% and ended the great button debate of 2022.
DOCUMENTED
Quality, without the spreadsheet
CQA scores support conversations against a team’s own quality checklist, so QA managers spend their time on the calls that need a human look instead of sampling at random, and agents see exactly which moment cost them.
The quiet essentials
Who can do what
Roles, permissions and access across the platform, so an admin can set up a whole team without opening a manual.
The admin layer
The shared settings every product sits on: accounts, numbers, channels and integrations, in one place.
AI that whispers
Real-time suggestions and summaries beside a live conversation. The copilot drafts; the agent decides.
Built, not just designed
An agent that runs my Google Calendar by voice or text — booking, cancelling and rescheduling without me lifting a finger. It checks conflicts and proposes alternatives before it acts.
