I led the UX strategy for Enterprise-grade chatbot, contact center, and voice bot platforms, designing AI-driven workflows that supported thousands of agents and end-users globally. By conducting personas, journey mapping, and usability testing within Agile sprints, I boosted product adoption by 80%. Also by introducing scalable design systems and governance models, I reduced design-debt escalations and cut review cycles by 80%. These initiatives boosted CSAT scores to 85%+ and increased adoption across enterprise clients. I also presented case studies and design rationale to senior leadership and global stakeholders, influencing product roadmaps and cross-functional alignment. Additionally, I mentored a team of 2+ designers while driving design culture and advocacy initiatives across the organization.